Payment and Refund Policy
Last Updated: August 2, 2024
EduTrust (“we,” “our,” or “us”) is committed to providing transparent and fair payment and refund practices. This Payment and Refund Policy outlines the terms and conditions related to payments and refunds for products and services ordered from us. By placing an order, you agree to the following terms:
- Payment Terms
1.1. Payment Schedule
- Deposit: We require a payment of 50% of the total order or the full amount at the time of placing the order.
- Balance Payment: The remaining 50% (or full amount if paid upfront) is due upon delivery of the products or services.
1.2. Ownership of Products
- All products remain the property of EduTrust until full payment has been received. We reserve the right to retain ownership and refuse delivery until payment in full is made.
- Refund Policy
2.1. Physical Items
- Non-Refundable: We do not offer refunds for physical items including but not limited to interactive panels, cameras, PCs, lighting equipment, and similar products.
- Faulty Items: If a physical item is found to be faulty, we will assess the situation based on our warranty and support policies. Faulty items may be repaired or replaced at our discretion. The decision to repair or replace is solely at EduTrust’s discretion.
2.2. Software Purchases
- Refund Eligibility: Software purchases may be eligible for a refund. Refund requests will be considered based on the nature of the software and our refund policy for software products.
- Refund Process: To request a refund for software, please contact us at support@edutrust.org.in with details of your purchase. We will review your request and determine eligibility based on our refund criteria and any applicable terms of service.
- Process for Refund Requests
3.1. Refund Request for Faulty Items
- To initiate a repair or replacement request, please contact our support team at [support@edutrust.org.in] with a detailed description of the issue and any relevant documentation or evidence.
3.2. Refund Request for Software
- Submit your refund request to support@edutrust.org.in with a detailed explanation and purchase information. We will evaluate the request and respond with our decision, or any further steps required.
- General Conditions
4.1. Changes to Policy
- EduTrust reserves the right to modify or update this Payment and Refund Policy at any time. Changes will be posted on our Site with an updated “Last Updated” date. Continued use of our Site and services constitutes acceptance of any modifications.
4.2. Contact Information
- For any questions or concerns regarding payments, refunds, or this policy, please contact us at:
EduTrust
Phone: +9198364 50066
Email: support@edutrust.org.in
Address: 197, Park Street, Kolkata-17